Catherine Dela Pena

An extremely capable individual,compassionate, hardworking, honest, someone who takes initiative, and exceeds the expectation. Acclimated to a fast-paced and continuous change on the businessneeds, yet still composed to balance work and personal life. I’m a data driven leader and I believe that numbers could tell a story but listening to my subordinates, colleagues, and leadership wouldalways be the key to having a conducive and safe work environment.Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.